Data center technicians are skilled, hands-on professionals who provide a variety of services to keep computer data servers and hardware networks operating smoothly. They are the first line of defense in safeguarding a company ‘s valuable information. Most data center technicians have full-time schedules but do not work a typical 9 to 5 shift. They work shifts that are 8-12 hours long on nights, weekends, and holidays. They normally work in server rooms where usual office noise, machine noise, or construction noise is present. Data technicians must be willing to respond to emergency calls 24 hours a day, since data support is vital to any business’s core operations.
Data Center Technician Duties and Responsibilities
Specific job responsibilities of a data center technician differ according to where they work. However, there are several core tasks associated with the role. Based on our analysis of multiple job listings, these include:
Perform Preventative Maintenance
On a daily basis, data center technicians complete preventative maintenance of equipment and data network devices. They operate in tight spaces, run cables, and improve physical security around their assigned data center. Data center technicians engage in building projects and check utilities. To make sure the center does not overheat, they carefully examine power sources and heating and cooling controls.
Server Management and Repair
Data center technicians troubleshoot and repair servers that have hardware and network issues. They run hardware diagnostics and replace failing parts. They are responsible for day-to-day performance and capacity management of servers. If something goes wrong, data center technicians are called on to quickly fix it in order to keep business data flowing.
Monitor System Processes
Monitoring and maintaining operation of all network processes is the primary duty of data technicians. They evaluate machine temperature levels for optimal performance. Data technicians are expected to maintain accurate work records and event logs. They also create concise virtual information reports to keep company management informed of status updates.
Cross-Collaborate to Protect Data
Data technicians install and arrange new equipment for data centers. This may include physically upgrading internal system components (CPU), memory hard drives, fiber cables, copper, and more. Once they install new equipment, data technicians often collaborate with software and networking engineering teams to ensure cybersecurity and network efficiency.
Technical Support and Education
Data center technicians provide live support to clients and coworkers, and are expected to troubleshoot problems as they occur. They act as a main point person in the field, putting out fires and working on projects simultaneously. Educating other data center staff on how to properly troubleshoot hardware and software is also a key part of their role.
Data Center Technician Skills and Qualifications
Successful data center technicians are self-driven and work effectively with little supervision. Employers typically seek out candidates with an associate or bachelor’s degree in a technical field. They also prefer candidates who possess the following abilities:
- Hardware repair – data center technicians are hired to complete basic repair of damaged or faulty network equipment and devices
- IT computer networking – technicians are in charge of running servers, switches, routers, monitors, and computer networking
- Troubleshooting skills – performing tests to identify and fix errors in computer networks including LAN and WAN is a key component of their work
- Physical Requirements – data technicians stay on their feet, and regularly crawl, crouch, kneel, lift, and move up to 40lbs over short distances
- Inventory management – data technicians are required to maintain accurate inventory of tools, equipment, and network devices
- Communication skills – being able to explain complicated technical process in a simple to way to non-technical staff is a requirement for successful data technicians
- Technical writing skills – data technicians often develop standard operating procedures and manuals for the networks they are in charge of
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