Information technology (IT) support specialists provide technical support to users of various software and hardware systems. As an IT support specialist, your duties may include installing and upgrading software and hardware, adding or moving computer equipment, and assisting with software rollouts or patches. Information technology specialists also triage technical issues through monitoring and responding to service logs, providing troubleshooting guidance, and resolving technical problems. Administrative tasks for an IT support specialist encompass verifying software licenses, maintaining equipment records and databases, and the procurement of technology. Information technology support specialist roles can be found in virtually any organization with an IT department. Although you can expect to work standard office hours, information technology support specialists may be on-call to resolve urgent or critical issues. To become an IT support specialist, you'll need at least an associate's or four-year degree in a technology-related field. Additional training and certification with platforms like Oracle, Cisco or Microsoft may be of value when pursuing a systems support specialist job.
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